Critical Information Summary

This summary gives you the key facts about our mobile plans. It is a summary only — our full Terms of Service apply.

Services are supplied by LMC IT Pty Ltd trading as Connext Internet, ABN 15 682 391 224.

1. Information about the service

The service

Connext supplies post-paid mobile services on the Telstra Wholesale network. Every plan includes 5G access. 5G requires a 5G-capable device in a 5G coverage area; elsewhere your device falls back to 4G. Coverage depends on your device, your location and network conditions; coverage maps are indicative only.

Minimum term

All plans are month-to-month. There is no minimum term and no early termination charge.

SIM and activation

Your service can run on an eSIM or a physical SIM. We hold SIM stock locally in Broome and prefer eSIM where your device supports it. Once your order is placed we will arrange delivery and help you activate.

Keeping your existing number

You can transfer your existing mobile number to us. To verify ownership we need your current provider's account number if your service is post-paid, or your date of birth if it is pre-paid.

2. Information about pricing

Plans and monthly charges

The total minimum price is one month's charge, because there is no lock-in contract.

What's included

• Unlimited standard national calls and SMS to Australian local, national and mobile numbers.
• Standard national MMS (photos).
• Data banking — unused data rolls over each month, at no extra cost. See below.
• Unlimited international calls and texts, on every plan, to China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, United Kingdom, United States and Vietnam.

All included calls, texts and data are for use within Australia only.

When your data runs out

Your data stops working. You are never charged for excess data automatically. Once you have used your monthly allowance and any banked data, data access is suspended until your next billing period. Calls and SMS are not affected.

If you need more data before your next billing period, contact us and we can sell you an additional data block. This is never applied automatically — you have to ask for it, so the service cannot generate a bill you did not agree to. Contact us for current data block pricing.

Data banking

Unused data rolls over each month up to the cap shown for your plan, at no extra cost. Banked data is used only after your monthly allowance is exhausted.

• If you upgrade to a higher priced plan, your banked data is retained.
• If you downgrade to a lower priced plan, or cancel your service, any banked data is forfeited.

Charges outside your plan

• Late or dishonoured payment — $10. We may charge this where a payment fails or an account falls overdue. In practice we rarely apply it, and we will contact you before we do.
• MMS video messages — 55c each.
• International roaming is not included and is disabled by default on every service. Contact us before you travel to enable it and add a travel pack:
  • 7 day pack — $40 — 5GB data, 30 minutes of calls, 30 SMS. Valid 7 days.
  • 14 day pack — $65 — 10GB data, 60 minutes of calls, 60 SMS. Valid 14 days.
• International calls and texts to countries outside the included list are charged pay-as-you-go at our standard rates. International calling is disabled by default; contact us to enable it and for current rates.

Billing

Plans are billed monthly in advance on the 28th of each month. Your first invoice includes a pro-rata charge from your activation date to the start of the next billing period. Payment is due by the date shown on the invoice, and services may be restricted or suspended if an account remains unpaid after we have given you notice.

Cancelling

You may cancel at any time by contacting us or submitting a request through the customer portal. Cancellation takes effect at the end of your current billing period. Charges already incurred remain payable.

3. Other information

Monitoring your usage

You can check your data usage and data bank balance at any time in the customer portal. Usage information is provided by our wholesale network partner and may be delayed by up to 48 hours, so it is a guide rather than a real-time figure.

Coverage and performance

Mobile coverage and speeds vary with your device, your location, network conditions and the number of users on a cell. 5G access requires a 5G-capable device in a 5G coverage area; where 5G is unavailable your device will fall back to 4G.

Each plan has a maximum download and upload speed, shown in the pricing table above. Plans up to and including 100GB are capped at 150/150Mbps, and the 150GB and 180GB plans at 250/250Mbps. These are maximum rates, not guaranteed or typical rates, and the factors above will often mean a lower speed than the cap.

Customer service

Email: [email protected]
Phone: 08 9129 4455

Complaints

If something goes wrong, contact us first using the details above and we will work with you to resolve it. If you are not satisfied with the outcome, you can contact the Telecommunications Industry Ombudsman on 1800 062 058 or at tio.com.au. The TIO is a free and independent dispute resolution service.

This summary does not include special offers or promotions that may be available from time to time. Information is current as at 3 October 2026 and is subject to change in accordance with our Terms of Service.